Help with your family tree and photo tools
Find the most common answers below or contact support with the details needed to investigate.
Quick answers
The app will not install. What should I check?
Confirm that your iPhone is running iOS 18.0 or later, that you have available storage, and that the App Store is signed in. Restarting the iPhone can also clear a stalled download.
How do I manage or cancel a subscription?
Open the iPhone Settings app, tap your Apple Account name, choose Subscriptions, then select this app. Until the App Store rename is approved, the subscription may still appear as “FamilySearch Org Family Tree.” Apple manages billing and cancellations.
How do I restore a previous purchase?
Make sure you are signed in with the same Apple Account used for the purchase. Open the app settings and use Restore Purchases. Contact support if the entitlement still does not appear.
How should I prepare a photo for analysis or restoration?
Use the clearest available image, avoid glare, keep faces in focus, and crop away large empty borders. Keep the original photo so you can compare every generated result.
How do I report a problem?
Email support with your app version, iPhone model, iOS version, what you expected to happen, and what happened instead. Do not attach sensitive family photos unless support asks for a specific example.
Review the current policies
The app's current privacy policyand terms of use apply to your use of the app.
This app is independently published by Mahsun Bellek and is not affiliated with or endorsed by FamilySearch International.